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Purchase Order Life Cycle
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Shopbay.org
6 months ago
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A Purchase Order (PO) is generated when buyer confirms his/her purchase of items to merchants and completes PO submission. Each purchase order life cycle may vary subject to the payment method, and the follow up actions merchant / customer act on them.

A Purchase Order contains one or more Shipping Orders.

Purchase Order by Online Payment Method

Under this payment method, purchase order is only confirmed upon successful online payment.

  1. Once online payment is processed successfully, PO will set to ordered.

  2. System immediately auto generates a Shipping Order (SO).

  3. Please refer to Order Fulfilment for details on how PO / SO is processed.

Purchase Order by Offline Payment Method

Under this payment method, buyer can place order first without making payment, but needs to make payment offline as per the payment arrangement set by seller. Only upon successful receiving payment, the purchase order is confirmed and seller will proceed to process order.

Note: Life cycle end stage is denoted by -end-.

  1. Initial stage is unpaid.

  2. If buyer make payment, PO will move from status unpaid to .

  3. If buyer cancel PO, PO will move from status unpaid to cancelled -end-.

  4. For PO that enter into status , merchant will have to verify payment.

    • If merchant accept the order, PO will move into status ordered

    • If merchant reject the order, PO will move into status rejected.

  5. For PO that enter into status rejected, caused by failed payment verification, buyer can attempt to repay PO.

    • If buyer repay PO, PO will move from status rejected to , and repeat Step 2.

    • Step 5 can go into endless loop if buyer and merchant do not agree on the payment amount. In this case, please refer to Dispute.

  6. Successful payment verification will move PO into status ordered and auto generates a Shipping Order (SO).

  7. Please refer to Order fulfilment for details on how PO / SO is processed.

Purchase Order by Deferred Payment Method

For Deferred Payment Method, since buyer does not need to make payment first, upon receiving purchase order merchant will first proceed to fulfil order.

  1. Initial PO status is deferred.

  2. System immediately auto generates a Shipping Order (SO).

  3. Please refer to Order fulfilment for details on how PO / SO is processed.

  4. Merchant collect payment on delivery.

End

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Image
Shopbay.org
6 months ago
DifficultyIntermediate
Tagsnot set